Monday November 21, 2011 at 1:58

968 notes

Quote

“相手にやってほしいことを、気軽に言うくせをつけておこう。言わないで我慢すると、要求は、
　・文句
　・苦情
　・非難
　に変わる。 　そうなると、「要求の対立」でなく、「感情の対立」を招く。
　”

— こうすれば説得がラクになる！ 要求するときの「心構え」と「タイミング」｜人を動かす 説得コミュニケーションの原則｜ダイヤモンド・オンライン (via twominutewarning)

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